FAQs

Q: Do I need to provide a prescription to place my order?
A: No, we offer free prescription consultation service, there is no charge for this service.

Q: Are there any hidden charges such as dispensing fees?
A: No, the price you see on our website is the price you pay, period. There are never any hidden charges.

Q: Does your company advertise name brand medicines and then switch the customers' orders to generics?
A: No, we offer verified name brand medications clearly presented on our website as well as quality assured generics, what you order is what you will receive, guaranteed.

Q: What guarantee do I have that I will receive my order?
A: We ship all orders either via registered air mail or Express Mail (EMS). Both shipping methods include a tracking number and the parcel must be signed for at the destination address. Please consult our order checkout page for average delivery times of these shipping methods. Occasionally delays may occur in customs clearance, but we guarantee that your order will be expedited from our office. If there is any delay that is out of our control we will keep you advised. We guarantee that you will receive your order or we will re-send it or refund your payment.

Q: Is it safe for me to enter my personal payment details on your website?
A: Yes, we use SSL encryption to protect your information. Also, under the Fair Credit Billing Act, your bank cannot hold you liable for any portion more than $50.00 in charges accrued because of unauthorized use of your credit card. If your bank does hold you liable for any portion of the $50.00, our company will reimburse you for up to the $50.00. Provided that the unauthorized use of your credit card resulted through no fault of your own while ordering from our company and using our secure ordering pages. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.

Q: What does your customer satisfaction guarantee mean?
A: We guarantee your complete satisfaction with our service. If for any reason you are not satisfied with any part of our service, simply contact us and we will work tirelessly to correct the issue to your complete satisfaction. If we are still unable to meet your needs for any reason, we will gladly refund your payment in full.

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